OUR POLICIES
Please take the time to read our polices, transparency is the key to our success.
Payment policy
Payment can be made via BSB and Account Number provided on the invoice.
All payments are due within 7 days of the invoice date unless otherwise agreed upon in writing.
In the event payment exceeds the 7 day invoice date, you will be sent a formal reminder that you're payment is late, in which you have 3 more days to pay the invoice.
If payment STILL hasn't been made after the reminder, an interest-based absent fee of 10% will be applied to the outstanding balance on a monthly basis.
Deposit policy
For all Initial cleans, End of lease cleans & Once off cleans in order to confirm your booking and secure our services, we require a 50% deposit prior to commencing any on-site work.
This deposit helps us cover the cost of all necessary materials, equipment, and machinery needed for the job, ensuring that you are fully serviced without the need to provide anything.
Cancellation Policy
Please note that we're entitled to charge a 50% Cancellation fee when we receive less than 24 hours notice of wanting to cancel your clean.
We understand life is difficult to navigate sometimes, however in the event of reoccurring unexplained cancellations, we may no longer clean your property.
No Access Policy
Your time is valuable and so is ours, in the event one of our team members arrive at your home and is unable to access the property, a maximum of a 15 minute wait will be tolerated.
Anything exceeding this will result in us issuing you a Cancellation fee.
No Electricity Policy
If the electricity is not operational upon our arrival, our team will clean to the best of our ability. However please note our equipment and ability to complete our service to the best ability requires power.
Therefore a $100 call-out fee will apply for a return visit to complete the job once power is restored if agreed upon.
Deep Cleaning policy
We are committed to delivering the highest level of service and consistently put forth our best effort in all our work. As professionals, we have a clear understanding of the time typically required for cleaning.
However, should the condition of the property require an extended cleaning period beyond the usual scope, a deep cleaning surcharge of $60 may apply to account for the additional time and effort involved
WHY CHOOSE US?
Tailored Cleaning Solutions
Our expert team collaborates closely with clients to develop customised cleaning solutions that address their specific requirements.
GST Registered
Choose our GST-registered cleaning services for credibility and quality assurance. Further enabling businesses to manage costs efficiently.
Trained and Certified Professionals
Our team of cleaning professionals undergo thorough training and onboarding processes to ensure quality of service is achieved and maintained.
Dirt Free Guarantee
We take pride in our work and stand behind it, If you're ever dissatisfied with our service, we'll promptly address your concerns and amend them within 24 hours of notice.
Fully Insured
Our comprehensive insurance coverage ensures that in the rare event of any unforeseen incidents, damages, or accidents, both you and our team are fully protected.
Local Business
Being a local business we tend to keep a very close eye on our work, so you can rest assured your property is in safe hands and will be treated with care and respect.
